The fastest way to reach us is email. We are a small team and we read everything that arrives, usually replying within two working days.
What to write to us about
- Support. Something in the app is broken, a check-in did not register, or you cannot sign in. Tell us your app version and the phone you are using, and we can usually reproduce it.
- A missing gym. If your gym does not appear in the check-in venue picker, report it from inside the app so the report carries the coordinates we need. You can also email us the name and address.
- Privacy and data requests. Access, correction, erasure, portability, or an objection to processing. Section 5 of our Privacy Policy explains the rights available to you.
- Account deletion. You can do this yourself in the app in three taps. The deletion page covers both routes.
- Press and partnerships. Same address, and please say what you are working on and your deadline.
Postal address
Sesodia Technologies Limited
New College, Holywell Street
Oxford OX1 3BN
United Kingdom
Registered in England and Wales, company number 16782991. Sesodia Technologies Limited is the data controller for personal data processed through OnTrack.
Post reaches us, but far more slowly than email. For anything time sensitive, write to operations@sesodiatechnologies.com.
Elsewhere
- Newsletter, where we write up what we are building.
- OnTrack on the App Store.
- OnTrack on Google Play.